Delivery and Returns
Please note we are only shipping within Australia at this time.
When will my order ship?
We’ll process and ship your order as fast as possible. In most cases, orders are shipped within 1-2 business days.
You can also select to pick up your order from our office in Keysborough, Victoria
How will good be delivered
We select the best way to ship orders based on orders size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We prefer to have goods delivered to a business address. But will deliver to a home address if required. We are unable to deliver to a P.O. Box. A re-delivery charge of $32 will apply should there be no one to sign for the goods.
Delivery times
Please allow 2-10 working days for your orders to arrive for Australian orders.
Please allow 5-20 days for international orders. Delivery dates may vary depending on freight company and customs clearance delays out of UR1 International’s control.
Delivery of Goods
We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only.
UR1 International is not be liable for delays.
Returns and refunds
Customer returns include any returns that are at no fault or UR1 International. This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact UR1 International to notify that they wish to return an item within 14 days of receiving their products to organise a return. If contact is made outside of this time, UR1 International reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from UR1 International prior to returning or organising the return of any stock.
Products purchased from UR1 International must be returned at the buyer’s expense. We reserve the right to offer a reduced refund in the case of products that incur damage, faults or defects during the return process and were not directly caused by UR1 International or its agents.
UR1 International accepts no responsibility for any loss, damage or fault to products during the return process whether directly by the customer or by the delivery service in transit.
All products including any packaging, tags, accessories, attachments and fittings purchased from UR1 International must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the products were sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.
UR1 International reserves the right to refuse customer returns if any of the above criteria is not met or agreed to.
All refunds may take up to 10 business days to be processed from the date of UR1 International receiving the stock back.
Items marked as BULK
Please note items Marked as BULK have a larger Volume size and as such, it may impact shipping costs.