Lifestyle Brands & UR1 International Photo Frames and Photo Albums

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      Terms & Conditions

When will my order ship?

We will process your order within 1 business day.

 

How will goods be delivered?

We select the best way to ship orders based on orders size, weight, volume and destination.
We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia).
We prefer to have goods delivered to a business address. But will deliver to a home address if required.
We are unable to deliver to a PO Box.

 

Delivery Times:

Please allow 2-10 working days for your order to arrive for Australian orders.
Please allow 5-20 days for international orders. Delivery dates may vary depending on freight company and customs clearance delays out of UR1’s control.

Delivery of Goods

We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and UR1 International shall not be liable for delays.


Return or Exchange of Goods

UR1 International will only exchange or refund goods value in cases where goods are deemed faulty or not suitable for specified use. Only items with a UR1 Return Authorisation Number obtained from UR1 Customer Care and with all items undamaged (frame, stand back, power pack and remote control) will be considered for return. Return Authorisation Numbers can be obtained by contacting the Customer Department via email on customercare@ur1.com Right of refusal for the return or exchange of products is at the discretion of UR1 International, except where the Trade Practices Act of Australia makes allowance. Please refer to our full Terms & Conditions for more details.


Return or Exchange of Goods

Lifestyle Brands International (also trading as UR1 International) will only exchange or refund goods value in cases where goods are deemed faulty or not suitable for specified use. Only items with a UR1 Return Authorisation Number obtained from UR1 Customer Care and with all items undamaged (frame, stand back, power pack and remote control) will be considered for return. Return Authorisation Numbers can be obtained by contacting the Customer Department via email on customercare@ur1.com Right of refusal for the return or exchange of products is at the discretion of UR1 International, except where the Trade Practices Act of Australia makes allowance. Please refer to our full Terms & Conditions for more details.


For Return Authorization and warranty please contact us on the below

Address: 215 Browns Road, Noble Park, VIC 3174
Phone: (03) 8793 0000
Fax: (03) 9701 1288
Email: ccare@ur1.com
Website: http://www.lifetsylebrandsinternational.com